Frequently Asked Questions

Last updated: October 29, 2026

Find answers about Zunmilo home accessories, ordering, delivery and returns below. For product or order assistance, email service@ikreno.com.

Does a cushion cover include an insert?

Only if the individual listing expressly includes one. Check the selected variant and package contents before ordering. Furniture, flowers and styling props shown in photographs are not included unless specifically listed.

Are all products made from natural materials?

No. Materials vary across our collection and may include wood, glass, ceramic, natural or synthetic textiles, woven fibers and plastics. The stated material for each item is shown in its own product description. A collection image does not describe the material of every product.

How can I check whether an item fits my space?

Compare the listing's measurements with your shelf, tabletop, floor area or storage space. Check units, selected size and package quantities. Contact us before purchase if a dimension or other important detail is missing or unclear.

When will my order arrive?

Orders are normally processed within 1–3 business days after payment confirmation. Standard shipping then takes an estimated 10–20 business days after dispatch, for an estimated total of 11–23 business days. Processing and shipping are separate stages. These are estimates, not guaranteed arrival dates; customs clearance, remote delivery areas, weather and carrier disruption may affect delivery. See our Shipping & Delivery Policy.

How much is shipping and where do you deliver?

Supported destinations, available shipping services and charges are displayed at checkout before payment. Any shipping promotion and its conditions are also shown before you pay. See the Shipping & Delivery Policy for details.

How will I receive tracking information?

Tracking is sent to the email address used at checkout when available after dispatch. Carrier tracking scans may take 24–72 hours to appear. Contact us with your order number if you need help following a parcel.

Can I change or cancel my order?

Contact us immediately, preferably within 48 hours after ordering. Changes or cancellation are possible only if fulfillment or shipment has not begun. This request window does not guarantee cancellation once processing is under way. Include your order number and the requested change. See our Return & Refund Policy.

What if an item is damaged, defective, incorrect or missing?

Please contact service@ikreno.com as soon as possible, preferably within 7 calendar days after delivery, if an item arrives damaged, defective, incorrect or missing. Include your order number and a description of the issue. Where reasonably available, provide photos of the item, packaging and shipping label to help us investigate.

We will review the issue and arrange an appropriate remedy depending on the circumstances and applicable law. This may include a replacement, repair where appropriate, full refund or agreed partial refund. Keep the item and any available packaging while we review the request, and contact us before returning anything.

The 7-day reporting period is a recommendation, not a limit on mandatory consumer rights or remedies for defects discovered later. For the full process, read our Return & Refund Policy.

What is the return window?

Contact us to request an eligible change-of-mind return within 30 calendar days after delivery. Items must meet the conditions in our Return & Refund Policy. Wait for the return address and instructions before shipping anything back. These voluntary return conditions do not replace rights relating to faulty or incorrectly supplied goods.

Who pays return shipping?

For an eligible change-of-mind return, the customer normally pays return shipping where permitted by law. For a confirmed defect, incorrect supply or damage attributable to us, we cover reasonable return costs and explain the return method. Contact us before incurring unusual shipping charges.

When will I receive an approved refund?

Approved refunds are issued within 5–10 business days after approval, normally to the original payment method. Your bank or payment provider may need additional time to post the credit. Any shorter period required by applicable law takes priority.

How should I care for my purchase?

Follow the care instructions for that particular material and finish. Do not assume that all products are washable, dishwasher-safe, waterproof or suitable for heat exposure. Contact us if you need care information before using or cleaning an item.

How do I contact customer service?

Email service@ikreno.com or call +1 6612102818. Support hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET). We aim to respond within 1–2 business days. Weekend and holiday messages are handled when business hours resume. Include your order number when asking about an existing purchase.

Store and Company Information

Operated by:
Beijing Xingyuanguangda Trading Co., Ltd.

Business License Entity:
Beijing Xingyuanguangda Trading Co., Ltd.

Registered Address:
Room 234, 2nd Floor, Building 1,
Compound No. 35, Zhenxing Road,
Changping District, Beijing, China

Customer Service Email:
service@ikreno.com

Customer Service Phone:
+1 6612102818

Website:
https://ikreno.com