Return and Refund Policy

Last updated: October 29, 2026

This policy explains eligible change-of-mind returns and the process for resolving damaged, defective, incorrect or missing items purchased from Zunmilo at https://ikreno.com, operated by Beijing Xingyuanguangda Trading Co., Ltd.

Requesting a Return

Contact service@ikreno.com within 30 calendar days after delivery to request an eligible change-of-mind return. The date you contact us is used to assess whether your request is within this period; a later support reply does not by itself make a timely request late.

For a change-of-mind return, items must be unused, in their original condition, and include supplied parts, accessories and packaging where provided. Reasonable inspection is permitted. Cushion covers and rugs must be unwashed and free from use-related stains or damage. Keep protective packaging for fragile glass and ceramic items where possible. Provide your order number or other proof of purchase.

These voluntary return conditions do not replace rights relating to damaged, defective, unsafe or incorrectly supplied goods.

How to Arrange a Return

Email your order number, checkout email address, the item to be returned and the reason for the request. We will review eligibility and send the appropriate return destination and instructions.

Do not send merchandise to our registered business address unless we expressly provide it as your return address. Follow the return instructions and retain a shipping receipt and tracking details. Contact us if you need help meeting the return timeframe provided in those instructions.

Damaged Defective Incorrect or Missing Items

Inspect your order after delivery and contact service@ikreno.com promptly, preferably within 7 calendar days after delivery, if an item is damaged, defective, incorrect or missing. Provide your order number and explain the problem. Photographs or video of the item, packaging and shipping label may help where reasonably available; contact us if you cannot provide them.

We will assess the issue and arrange an appropriate remedy under the circumstances and applicable law. This may include a replacement, repair where appropriate, full refund or agreed partial refund. Keep the item and any available packaging while we review the issue, and contact us before returning anything.

The 7-day reporting period is a recommendation, not a limit on mandatory consumer rights, applicable remedies or claims for defects discovered later. The 30-day change-of-mind return conditions do not replace your rights relating to faulty or incorrectly supplied goods.

Return Shipping Costs

For an eligible change-of-mind return, the customer normally pays return shipping where permitted by law. Original standard shipping is normally not refunded for a voluntary change-of-mind return unless required by applicable law.

For a confirmed defect, incorrect supply or damage attributable to us, we cover reasonable return costs and explain the return method. Contact us before incurring unusual shipping charges. Any mandatory refund of shipping or other charges required by applicable law takes priority.

Refund Timing

After receiving and inspecting an authorized return, we will confirm the outcome. Approved refunds are issued within 5–10 business days after approval, normally to the original payment method. If no return is required, the same refund-issuance period runs from approval.

Your bank or payment provider may need additional time to post the credit. Any shorter period required by applicable law takes priority. Contact us if an approved refund has not appeared after the stated period.

Changes and Cancellations

Contact us immediately, preferably within 48 hours after ordering, if you need to change or cancel an order. A change or cancellation is possible only if fulfillment or shipment has not begun. This request window does not guarantee cancellation once processing is under way. If a cancellation is confirmed and payment has been collected, we will explain the refund and issue it under the refund timing above, subject to any shorter legal requirement.

Your Consumer Rights

This voluntary return policy is additional to rights that cannot lawfully be excluded. Applicable withdrawal rights, remedies for defects, required refunds and other mandatory protections remain available even if a condition or deadline in this policy would otherwise restrict a return.

Customer Support

Email service@ikreno.com or call +1 6612102818. Support hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET). We aim to reply within 1–2 business days.

Store and Company Information

Operated by:
Beijing Xingyuanguangda Trading Co., Ltd.

Business License Entity:
Beijing Xingyuanguangda Trading Co., Ltd.

Registered Address:
Room 234, 2nd Floor, Building 1,
Compound No. 35, Zhenxing Road,
Changping District, Beijing, China

Customer Service Email:
service@ikreno.com

Customer Service Phone:
+1 6612102818

Website:
https://ikreno.com